Shipping policy
Last Updated: November 2025
SHIPPING POLICY
Welcome to ISHWARO – Your Trusted Destination for Spiritual & Energy Products.
We are committed to delivering your spiritual and wellness products — Rudraksha, bracelets, gemstones, crystals, rings, pendants, malas, healing accessories, and other sacred items — safely and on time.
This Shipping Policy explains how orders are processed, shipped, and delivered from ISHWARO.
SECTION 1 – ORDER PROCESSING TIME
All orders are processed within 1–3 business days after successful payment confirmation.
Certain energized, customized, or made-to-order products may require an additional 2–3 business days for preparation before dispatch.
Orders are not shipped on Sundays or national holidays.
If your order is delayed due to stock availability or courier-related issues, we will notify you via email, phone, or WhatsApp.
SECTION 2 – FREE SHIPPING (PAN INDIA) 🇮🇳
We proudly offer FREE SHIPPING on all orders across India.
There are no hidden charges or minimum order value requirements.
Whether you order a single bracelet or a complete spiritual collection, shipping is always 100% FREE.
SECTION 3 – ADDITIONAL DISCOUNT ON ONLINE PAYMENTS 💰
We encourage prepaid payments for a faster and smoother delivery experience.
Customers who choose Online Payment methods such as:
• UPI
• Debit Card
• Credit Card
• Net Banking
• Wallets
may receive special promotional discounts from time to time.
Note:
Any applicable discount will be automatically applied during checkout.
Cash on Delivery (COD) orders may not be eligible for certain promotional offers.
SECTION 4 – DELIVERY TIME
Estimated delivery timelines after dispatch:
• Standard Delivery: 5–10 Business Days
• Express Delivery (Selected Locations): 2–4 Business Days
Delivery timelines may vary depending on:
• Customer location
• Courier partner availability
• Weather or unforeseen circumstances
We always strive to deliver your order as quickly and safely as possible.
SECTION 5 – ORDER TRACKING
Once your order has been shipped, you will receive a Tracking ID via email, SMS, or WhatsApp.
You can track your shipment directly using the courier partner's tracking link.
If you do not receive tracking details within 3 business days of placing your order, please contact our support team.
SECTION 6 – UNBOXING VIDEO REQUIREMENT 🎥
To help us process claims efficiently:
• Record a clear unboxing video while opening your parcel.
• Ensure the outer packaging and shipping label are clearly visible.
• Show the complete product in the video.
This unboxing video is mandatory for any damage, missing item, or wrong product claims.
Claims submitted without a valid unboxing video may not be eligible for replacement or refund.
SECTION 7 – DELIVERY ISSUES
Damaged, Missing, or Incorrect Products
If your order arrives damaged, incomplete, or incorrect:
• Contact us within 24 hours of delivery.
• Share your Order ID and unboxing video.
Our support team will review the issue and assist you accordingly.
Incorrect Address or Failed Delivery
If delivery fails due to:
• Incorrect shipping details
• Customer unavailability
• Refusal to accept delivery
Additional shipping charges may apply for re-dispatch.
Such orders may not qualify for free re-delivery.
SECTION 8 – DELAYED OR LOST SHIPMENTS
If your shipment appears delayed or lost:
• Contact us with your Order ID.
• Our team will coordinate with the courier partner to investigate the shipment.
While ISHWARO cannot guarantee courier performance once the package is handed over, we will provide full assistance until the issue is resolved.
SECTION 9 – INTERNATIONAL SHIPPING
Currently, ISHWARO ships only within India.
International shipping services may be introduced in the future.
Please follow our website and social media channels for updates.
SECTION 10 – CONTACT INFORMATION
For shipping, delivery, or tracking-related queries, please contact us:
📞 +91 81000 92493
🏠 VIP Bazar, Kolkata, West Bengal – 700100
🕙 Working Hours: 10:00 AM – 10:00 PM