Refund policy

Exchange Policy

Last Updated: November 2025

At ISHWARO, we are committed to delivering quality products. If you receive a damaged, defective, or incorrect product, please review our Exchange Policy below.

SECTION 1 – EXCHANGE ELIGIBILITY

We only offer exchanges for products that are:

  • Damaged during transit

  • Defective upon delivery

  • Incorrect item(s) received

To be eligible for an exchange:

  • The request must be submitted within 24 hours of delivery.

  • The product must be unused and in its original packaging.

  • A valid Order ID or Invoice must be provided.

  • A complete unboxing video is mandatory.

Mandatory Unboxing Video

Customers must record a continuous unboxing video showing:

  • The sealed package before opening.

  • The shipping label clearly visible.

  • The complete unpacking process.

  • The condition of the product immediately after opening.

Requests submitted without a valid unboxing video will not be eligible for an exchange.

SECTION 2 – EXCHANGE PROCESS

To request an exchange, email us within 24 hours of receiving your order.

Please include:

  • Order ID

  • Product Name

  • Reason for Exchange

  • Clear photos of the damaged, defective, or incorrect product

  • Complete unboxing video

Our support team will review your request. If the claim is verified, we will arrange a replacement of the same product at no additional cost, subject to product availability.

SECTION 3 – ITEMS NOT ELIGIBLE FOR EXCHANGE

Exchange requests will not be accepted in the following cases:

  • The request is made after 24 hours of delivery.

  • The product has been used, damaged due to misuse, or improperly handled after delivery.

  • The original packaging is missing.

  • A valid unboxing video is not provided.

  • The customer changes their mind after placing the order.

SECTION 4 – CANCELLATION POLICY

Orders may be cancelled only before dispatch.

Once an order has been shipped, it cannot be cancelled.

SECTION 5 – CONTACT INFORMATION

For any exchange or cancellation-related queries, please contact us at:

Email: support@ishwaro.com

Working Hours: 10:00 AM – 7:00 PM